Frequently Asked Questions

Have Any Question about our Solutions?

On-the-go Pharmacy

What are key features or capabilities?

+ Integrated Digital Thermometer
+ Contactless Dispensation
+ AI Driven
+ Real-Time monitoring and reporting
+ 55 inch HD touchscreen 3A compliant for PSA or programmatic advertising
+ Edgeless Connectivity – 4G/5G
+ Remote Inventory Management
+ Visual and physical Multi-tenancy
+ Edge computing and cloud
+ Active Management
+ Technology
+ and more!

What are the standard dimensions?

Size: 1872 x 1163.5 x 911 mm, Weight: 300 kg

Is the kiosk refrigerated?

Yes but you have the choice to not use that at your convenience.

How does the kiosk operate?

Baune Smart kiosks have powerful processing capability—enabled by Intel® technology—taking place at the edge rather than in the cloud, which means owners and users obtain real-time data to deliver medical supplies remotely.

Can the pharmacy be outdoors?

Kiosks have been engineered with the Canadian winter conditions in mind and can withstand -40 Degrees Celsius. To protect the kiosk against the water or rain, an enclosure similar to bus stop will be required.

What is the lead time to ship to my location?

It will take around 4-12 weeks to deliver upon order confirmation, subject to stock availability and assuming no customization.

Can the pharmacies accept cash payment?

Only cashless payment through mobile payment. No cash or coins.

Can I change the content on the screen such as the product photos?

Yes, you can manage all your product photos and contents from your account cloud easily.

The pharmacy settings (price changes, images, product details, etc) can also be configured remotely?

Yes, all these are done from the Cloud remotely and synced to your pharmacy based on your settings.

Can the pharmacy provide any customization?

Yes. We can provide customizations based on your requirements, subject to a one-time development and integration cost. You may let us know what is the storyboard (for UI customization), process flow and detailed requirements for your project. Along the way, we may also provide some suggestions based on your project.

Can we export or download the sales reports from Cloud?

Yes, you can export and download sales report to HTML, PDF, Excel, CSV or Text from your Cloud Account.

I am a first-time user, can I have a training for the platform?

Yes. Absolutely we can provide the training. We can also arrange the remote training over the internet.

What are the languages supported on the Pharmacy?

The platform can support any languages. By default, English, French, Spanish, Dutch and Chinese are readily available but any other languages can be translated.

How are my medications dispensed?

Step 1: Get a prescription.
Step 2: Use our Nupa App to purchase.
Step 3: Go to closest Smart Nupa Kiosk
Step 4:  Collect your product.

Note: Drug dispense is overseen by pharmacists/physicians with e-scripts so medicine / medical supplies can be administered safely. at time of collection

Nüpa Wearable

How do I set up my Nüpa wearable?

Step 1. Download the Nüpa app      
Step 2. Make sure Bluetooth is on
Step 3. Choose device identified in App and connect to your Nüpa smart watch.

How do I restart my Nupa Wearable?

Find the settings icon by swiping up or swipe right from home to find the More icon. Click on Reset Icon to reset immediately.

How do I monitor my health?

Simple download the Nüpa application, login, sync your device and the wearable will automatically begin to track your heart, sleep patterns, steps and many other. Some applications must be manually entered in order to track such as sports, BMI and wellness.

How long is the battery life?

10 days battery life with one time charge

How do I set up my measurements?

Measurements can only be set up through the Nüpa App.

How does Nüpa Smart Watch track my process?

Nüpa Smart watch is self-learning and adaptive, with smart apps that record real-time data and automatically transfer clinical documentation to your healthcare provider. All measurable data can be stored for up to 30 days in the watch for increased analysis.

Will my health provider monitor my health at all times?

Yes, the device is linked with a formal healthcare system. Your healthcare provider is able to track and monitor your vitals at all times, helping them make a better diagnosis on your health.

What does Nüpa monitor?

o  Body temperature
o  Blood pressure
o  Blood oxygen
o  Heart rate
o  Steps
o  Sleep
o  Cycles
o  Calories
o  Multisport
o  BMI
o  Breath training
o  Wellness/stress
o  Calls/messages
o  SOS
o  Find phone


Is it free to connect with Xgloop?

Yes, we provide instant connectivity to anyone near our Smart Kiosks.

What radius does XGLOOP reach?

200-500 meter radius

Does it cost to have XGLOOP connectivity?

No, the costs are included with the purchase of the product.

Whats the difference between 5G and 4G Wifi?

5G can be 10-100 times faster than 4G networks as it features lower latency, higher capacity and increased bandwidth. Delivering a higher level of performance so that anyone near our smart technology has the ability to stay connected.